Summary 1. INTRODUCTION Total Solutions Group invites quotations from qualified vendors for a Mystery Shopping project at retail stores of a premium Furniture & Home Décor brand. Purchases are required (to be returned within the allowed timeframe but not on the same day). 2. PROJECT OVERVIEW Type: Mystery Shopping (with Purchase & Return) Industry: Retail – Furniture & Home Décor Focus Areas: Customer service, visual merchandising, POS experience, store ambiance Start Date: June 2025 Duration: 12 months Conditions: Visits during operating hours (excluding first/last hour). Check store website before visiting. Languages: English + local (agency to translate if needed) 3. LOCATIONS UAE QATAR KUWAIT OMAN BAHRAIN KSA Full visit counts to be shared separately. 4. AUDITOR PROFILE Age: 25+ Profession: Business owner / White-collar / Sr. executive Education: Bachelor 's+ Income: AED 15,000+ Shopping Behavior: Regular home & living buyer, spent AED 2,000+ in last 6 months Experience: Mystery audits preferred; home décor/furniture exp. a plus Skills: Observational accuracy, structured reporting, discretion Tech Access: Smartphone/laptop Language: English; Arabic preferred 5. AUDIT TYPES & REPORTING a. Retail Audits (with Return): Store experience + refund process b. High-Value Furniture Audits (with Return): Furniture consultation + return c. E-Commerce Audits (with Return): Online order, delivery, and refund d. Click & Collect (with Return): Order online, store pickup, then return Questionnaire: 60-80 questions, open comments, photos Photos: Exterior, POS, layout, till Language: English (Arabic optional) Deadline: 2 working days post-visit 6. BRIEFING & PROOF Briefing: Via Shopmetrics in English Proof: Photos (geotagged), full audio recording of visit 7. QUALITY CONTROL Initial QC: Yourself Final QC: Total Solutions Group 8. COSTING FORMAT Currency: USD (all-inclusive) Note: Subcontracting is not allowed. Quote only for countries with your direct presence. 9. DELIVERABLES CHECKLIST ✅ Visit on assigned date ✅ Questionnaire on Shopmetrics ✅ Photo uploads ✅ English comments ✅ Local QC before submission ✅ Submitted within 4 working days Please include: Country-wise pricing in USD Clarifications or assumptions (if any) Confirmation of direct team presence in each country Confirmation of translation + QC ability