Customer Service Specialist - (HR31346DG)

Job Title: Customer Service Specialist
Location: Remote (EST Time Zone)
Salary Range: up to 1300 USD

Work Schedule: (2 positions available)
Tuesday - Saturday, 2:00 PM - 11:00 PM (EST)
Sunday - Thursday, 12:00 PM - 8:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a company dedicated to providing top-notch transportation services. They pride themselves on their commitment to customer satisfaction, punctuality, and service excellence.

Position Overview:
The Customer Service Specialist will play a key role in ensuring customer satisfaction by assisting with reservations, addressing inquiries, and managing general customer support tasks. This role requires strong communication skills and the ability to handle multiple customer interactions efficiently.
Key Responsibilities:

Customer Support:

• Provide prompt and professional support via phone, email, and chat.
• Assist customers with reservations, cancellations, and general inquiries.

Issue Resolution:

• Address and resolve customer complaints on time.
• Escalate complex issues to the appropriate departments when necessary.

Documentation:

• Maintain accurate records of customer interactions and transactions.
• Update customer information in the database as required.

Team Collaboration:

• Work closely with other departments to ensure seamless service delivery.
• Communicate effectively with team members to share knowledge and provide support.

Qualifications:

• Strong proficiency in English.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience in customer service or a related field is a plus.

Nice-to-Haves:

• Familiarity with customer service software and tools.
• Experience in the transportation or logistics industry.

Resume Submission Guidelines:

To help us review your application efficiently, please submit your resume in text-based PDF format only.

Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

Important: For timely processing, both your resume and introductory video must be submitted in English.